TERMS AND CONDITIONS

1. GENERAL

Welcome to our website [www.manuristore.com]

The following terms and conditions (henceforth: the TCs) are valid between you and MANURI CONCEPT SRL (henceforth: MANURÍ; may be referred to as “us”, “we”, “MANURÍ” or “Website”). These terms and conditions set out the legal terms that apply to your use of our website https://www.manuristore.com, any of its sub-domains and any mobile device application or desktop application developed by us or on our behalf.

The electronic commerce site www.manuristore.com is published by MANURI CONCEPT SRL (Reg. No. J40/6307/2015). All orders you place through this Website and our deliveries and services are subject to the following Terms and Conditions. These general terms apply to all orders on the Site. By using these services, you are agreeing to all of these terms that may vary accordingly to modifications and updates. Any orders placed for a product for sale on the website implies the acceptance of these General Terms and Conditions.

Please read the TCs carefully before placing any orders on www.manuristore.com. We recommend that you keep a copy of the TCs for future reference.

These general terms of sale are governed by the laws of Romania, save for any mandatory provisions to the contrary under the Rome Convention on the law applicable to contractual obligations of June 19, 1980.

We may modify the TCs from time to time. The date of the latest update is found in the final section of the Terms and Conditions. Each purchase is subject to the Terms and Conditions in the version applicable at the date of submitting the order. Please inform yourself about the applying version of Terms and Conditions before submitting your order. Please note that the terms and conditions valid for your order are always the terms and conditions that you have read and accepted before you have placed your order and not a later version.

Please note that MANURÍ does not guarantee that all products presented on the Website are in stock or are available for purchase.

2. LANGUAGE

The language of the Terms and Conditions is English.

3. THE CUSTOMER

To be a customer of the Site you must be a consumer, of legal age and with full legal capacity, and you can reside anywhere in the world.

In order to use some of the services and features made available to you on this Site, you will need to register for an account. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us at the following e-mail address >> customercare@manuristore.com. We may also change registration requirements from time to time.

MANURÍ collects personal data on the Site. Such data is required for processing orders and may be communicated, in whole or in part, to our service providers involved in completing the order.

Customers are informed that such personal data is also collected by bodies in charge of analyzing orders and fighting against credit card fraud.

According to the EU regulation no. 679/2016 on automated data processing, files and civil liberties, you have the right to access, modify, correct, oppose and delete personal data concerning you. You may exercise this right by sending an email to customercare@manuristore.com

4. SUBSCRIPTIONS

To create an account, simply click on REGISTER NOW to fill in your details. We are confident that you will love being among the first to know about MANURÍ news however, you may cancel your subscription at any time by using the opt-out option or by notifying Customer Care.

5. YOUR RIGHTS

You have certain rights under the law. In Romania these include:
1. That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
2. Certain remedies if a product is defective;
3. A right to cancel any order for a product within 14 days after the date of receipt of the product, and to receive a full refund if it is not defective.
Nothing in the TCs is intended to affect these rights. For more information about your rights, contact your local Citizens Advice Bureau or access the following link: https://europa.eu/youreurope/citizens/consumers/index_en.htm

6. PLACING AN ORDER

By using our Website and/or placing an order at MANURÍ, by telephone, e-mail or by live chat, you confirm that you have read these terms and conditions and the Privacy Policy, and that you accept them.
Please make sure that you have read and understood the Terms and Conditions before you place an order. An order can only be placed if you have previously confirmed that you accept these Terms and Conditions. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors.
Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

7. ORDER CONFIRMATION

After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product or products you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

8. ACCEPTANCE OF YOUR ORDER

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these Terms and Conditions. The shipping confirmation is our acceptance of your order. Please note that MANURÍ does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by e-mail or by phone. If we already have received payment for such product we will refund you the amount of the purchase.

We might try to contact you for further information regarding your order by e-mail or by telephone, especially in cases in which the order implies a product from our CUSTOM MADE category.
In the particular case in which we are unable to reach for further details and reconfirmation of the order from your part, your order will be cancelled.
Please note that in case we try to reach you for more information, it is because we really want your order to be satisfactory and we give our best in this interest.

9. COLORS

Our goal is to describe the products on the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. MANURÍ cannot be held responsible for any such discrepancy, however you can return an item that is not satisfactory to you because of the color according to our Return Policy.

10. ACCURACY OF THE WEBSITE

We do our best to keep all the information on the Website accurate and up-to-date. However, faults are human and we cannot promise that all the content of this site is completely free of inaccuracies or typographical errors. Neither we can guarantee that all the information is up-to-date. MANURÍ may, at any time, modify the content of this site. Although MANURÍ strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Also, we cannot guarantee problem-free, uninterrupted and secure access to the site.

11. PRICES

The prices shown on the Website include VAT. We are happy to offer free shipping within Romania on all orders and free shipping on all international orders above €250. For more information on the shipping fees for orders below €250 please check out our Shipping and Delivery policy.
We include the cost of taxes and duties in your order, so you don’t have to pay any additional fees if you are located in the European Union.
For shipments outside the EU, import duties and taxes may occur, which means additional charges for you. These are usually imposed once a shipment reaches your country and these aren’t costs that we can control.
The prices may vary according to the country you’re ordering from. Also, they might vary between physical stores, partner physical stores, partner e-shop that commercialize MANURÍ items and our Website.

12. CUSTOM-MADE ITEMS

Custom-made items may be delivered in a time slot indicated on the site, which may be longer than regular delivery slots.
Due to the nature of customized orders, and the fact that they have been specially created for you, following the exact measurements of your body, in case of return we will not be able to provide a full refund.
The refund in case of a custom made item is 70% of the full amount, except the shipping costs back to us [€4 for orders within Romania and between €20 and €30 depending on the country you live in].
For more details upon returning an item, please read our Return Policy section.

13. PAYMENTS

International orders can only be processed if the payments are made by credit card or bank transfer. For Romania, the Cash on Delivery payment method will also be available. International credit card payments can be made by the following credit cards: Visa, Mastercard, American Express, Discover, Diners, China UnionPay and Japan Credit Bureau (please check out more information about supported card brands for our available payment gateways: Stripe and PayPal). Romanian credit card payments can be made only by Visa and Mastercard credit cards. Please note that your card is debited with the purchase amount once you place the order. We do our best to make the Website as secure as possible. All credit card transactions on the Website are processed using Stripe or PayPal for international orders and NETOPIA Payments for romanian orders. These secure online payment gateways encrypts your card details in a secure host environment. Payment will be debited and cleared from your account once you place the order. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to MANURÍ, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

14. STORED CREDIT CARDS

At Checkout, you can chose to save your credit card for future purchases if you are logged in to your MANURÍ account. Your details will be protected using Global Sign Encryption and will speed up your checkout the next time you shop.

15. SHIPPING

MANURÍ ships all orders from Bucharest, Romania. We process and ship orders within 1-5 business days, during peak periods it might take up to 3-7 business days. The orders that include an item from the CUSTOM MADE or BRIDAL section are processed and shipped within 20 business days.

All orders are processed from Monday to Friday from 10AM to 6PM GMT+2. Please bear in mind that orders which are placed during weekends will be processed on Monday.

All international orders will be shipped via DHL Express. The transit time after dispatch may vary depending on location [1 – 5 days for all international orders].

We ship all domestic orders with Urgent Cargus. Our customers receive their orders 1–2 business days from the moment they are shipped.

Please check out our full Shipping and Delivery policy here.

16. DELIVERY

MANURÍ ships all orders from Bucharest, Romania. We process and ship orders within 1-5 business days, during peak periods it might take up to 3-7 business days. The orders that include an item from the CUSTOM MADE or BRIDAL section are processed and shipped within 20 business days.

All orders are processed from Monday to Friday from 10AM to 6PM GMT+2. Please bear in mind that orders which are placed during weekends, will be processed on Monday.

All international orders will be shipped via DHL Express. The transit time after dispatch may vary depending on location [1 – 5 days for all international orders].

We ship all domestic orders with Urgent Cargus. Our customers receive their orders 1–2 business days from the moment they are shipped.

Please check our full Shipping and Delivery policy here.

17. CUSTOMER’S RIGHT OF REVOCATION

Right of Revocation
You are entitled to revoke this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you have, or a third person designated by you (other than the carrier) has, received the products. In order to exercise your right of revocation, you must inform us at customercare@manuristore.com or by phone at +40721822776 by means of an unambiguous notification (e.g. through letter sent by post or e-mail) of your decision to revoke this contract. This is, however, not compulsory. In order to comply with the time limit for revocation, it is sufficient that you send the notification of the exercise of the right of revocation before the time limit for revocation expires.

18. CONSEQUENCES OF REVOCATION

If you revoke this contract, we are obliged to return to you, promptly but in no case later than within 14 days from the day on which we have received the notification of your revocation, all payments that we have received from you excluding the costs of delivery (except any additional costs that result from you having chosen a different method of delivery than the method offered by us). For such repayment, we will use the same means of payment that you have used for the initial transaction, unless expressly agreed with you otherwise; in no case will we charge you any fees due to such repayment. We are entitled to refuse repayment until we have received the returned goods. You are obliged to send back or hand over the products to us promptly, but in no case later than within 14 days from the day on which you notified us of the revocation of this contract. The time limit is complied with if you send the products before the expiration of the 14 days’ time limit to the address of our physical showroom: MANURÍ, General Eremia Grigorescu street, no 19, 010476 Bucharest, Romania.

MANURÍ reserves the right to refuse any returns which do not meet our return policy requirements, except where the change was necessary to establish the nature, characteristics and functioning of the items.

19. RETURN POLICY

In order to successfully return any items ordered at MANURÍ, you should comply with the following requests:
>> Items must be returned in new & unused condition, with all original packaging and tags attached including our security pink tag.
>> We cannot refund or take returns on clothing that has been worn or used.
>> We strictly do not accept returns that have been worn for press and styling purposes including photo-shoots.
>> Returns must be returned with any additional gifts included with your purchase for a full refund. If gifts are unreturned, we will charge you for these items and they will be deducted from your refund.
>> Initial shipping charges cannot be refunded.
>> The Customer bears the cost of returning the goods.
>> Please send the package to:

MANURÍ SHOWROOM
19 GENERAL EREMIA GRIGORESCU STREET
010476
BUCHAREST, ROMANIA

Please check out our full Return Policy here.

20. COOKIES

Cookies are used to improve your browsing experience. We are storing of cookies on your device to enhance site navigation, analyze site usage and assist in our marketing efforts.

Please check out our full Cookies Policy here.

21. RESALE POLICY

You may purchase products on www.manuristore.com for personal use only and not for resale. By placing an order on www.manuristore.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

22. VIOLATION OF RULES

We reserve the right to seek all solutions available to us against violations of these Terms and Conditions, including the right to block access to the site.

23. GOVERNING LAWS

These Terms and Conditions are governed by the laws of Romania. The place of jurisdiction for any disputes arising from or pertaining to these Terms and Conditions is Bucharest.

24. COMPANY INFORMATION

MANURÍ is a trading name of MANURI CONCEPT SRL, a company registered in Romania under the unique registration number J40/6307/2015. Our registered office is at the following address: 61 Principatele Unite Street, Bucharest, Romania. Our VAT number is RO34558975.

25. COPYRIGHT

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Romanian and other international copyright laws, and is the property of www.manuristore.com.
It is forbidden to copy and distribute the materials in the Sales System and on the Web page without written consent and knowledge of the owners of copyrights.

26. VERSION OF THE TERMS AND CONDITIONS

The latest update of the Terms and Conditions of MANURÍ was made in June 2021.

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